Category Archives: Complaints about funeral homes

Family upset by Ontario funeral home and marketing company cashing in on father’s online obituary

Here is a recent story from CBC’s Go Public: Before cancer took his life last April, John Rothwell made his dying wishes clear: if mourners wanted to donate to a cause in his name, the money should go to an … Continue reading

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California attorney general sues Neptune Society, claiming $100 million taken from prepaid cremation customers

The California attorney general filed a lawsuit earlier this month against the Neptune Society, alleging $100 million was “swindled” from customers who prepaid for cremations. California Attorney General Xavier Becerra and three Bay Area prosecutors claim that the Neptune Society … Continue reading

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Funeral director’s licence revoked for re-using caskets in Nova Scotia

A funeral director in Sydney, Nova Scotia has had her licence revoked after an investigation found the funeral home was reusing caskets up to six times and failing to put money for prepaid funerals into a trust account. The Nova … Continue reading

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Class action begins today against cemetery in Tennessee

A class-action lawsuit will begin a hearing today in a Tennessee court involving disturbing allegations that the remains of hundreds of people were mishandled. Opening statements are expected from the lawyers representing relatives about 1,200 deceased, who claim the remains … Continue reading

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Funeral board decides to tighten rules after tragic mixup, resulting in accidental cremation

A funeral board in Nova Scotia has decided to tighten rules after a woman was accidentally cremated during a tragic mixup of bodies. The Nova Scotia Board of Embalmers and Funeral Directors also decided to revoke the licence of funeral … Continue reading

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U.S. survey reveals biggest funeral chain’s prices were “significantly higher” than independent rivals

  The largest funeral chain across Canada and the U.S., Service Corp International (SCI) has recently come under scrutiny. A report done this year by the U.S.-based Funeral Consumers Alliance and the Consumer Federation of America found that median prices … Continue reading

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Metro Vancouver woman furious after father’s body moved from Delta Hospital morgue by funeral home without family’s consent

Vancouver radio station CKNW recently brought another case to light of a local funeral home removing a body from the morgue of Delta Hospital without the family’s permission. Sherry Smallwood told senior reporter Charmaine de Silva that she never hired … Continue reading

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You Could Pay Thousands Less For A Funeral Just By Crossing The Street, says NPR series

National Public Radio recently aired a two-part series on the U.S. funeral industry, finding that funeral homes often make things confusing for consumers by not listing prices for services online so people can shop around and compare prices. This is … Continue reading

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Funeral director accused of embezzling ordered to repay $500,000

                      A funeral director in the New Orleans area, who was accused of embezzling more than $500,000, has been ordered by a judge to repay that amount to her brother — the owner of the funeral home. According to a … Continue reading

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Another family sues B.C. funeral home, alleging mother cremated before memorial service

Another B.C. family is suing a funeral home, alleging their 90-year-old mother was cremated against the family’s wishes before they could say goodbye at a memorial service and before an autopsy could be performed. The civil lawsuit was filed last … Continue reading

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